Ask us something specific.
Written questions get written answers — the kind you can forward to a colleague or paste into a business case. Tell us what you need and we will route it to the person who can actually answer it.
Send us a message
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Where to send what
Sales, scoping and pricing
Tell us your locations, SKU count and order volume and we can give a meaningful answer rather than a brochure.
Technical and integration
System names, versions and the direction of data you need. We will tell you what exists and what needs building.
Security and data review
Hosting, encryption, access control, retention and data processing terms. We will work through your questionnaire.
Partnerships
ERP partners, integration specialists and industry consultants working with distribution businesses.
Contact details
Support and security enquiries go to the same team that builds the platform. We do not operate a separate first-line script.
Response expectations
- Existing customers — according to the support level in your agreement. Anything affecting live orders is treated as priority.
- Evaluating Wholara — a reply from a person, normally within two business days.
- Security questionnaires — acknowledged within two business days, with a completed response to follow.
- Partnership enquiries — reviewed weekly; expect a reply within a week.
These are working commitments rather than contractual service levels. Contracted response times are set out in enterprise agreements.
Some questions already have a written answer.
If one of these covers it, you can skip the form entirely.
Do we have to replace our ERP?
No — Wholara sits above it. The full answer covers what stays in your systems of record and what moves.
What does implementation involve?
Phases, your team's involvement and where the critical path usually sits.
How is pricing structured?
What drives the number, what every plan includes and what a proposal contains.
Which systems do you integrate with?
Connection methods, data flows by system category, and how we confirm coverage for your stack.
Prefer to see it rather than read about it?
Thirty minutes with a real problem on the table is usually faster than a week of email.
wholara.net